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Privacy Policy

  • Order Acceptance Policy
    • The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. POPULAR reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

  • Order Cancellation Policy
    • You cannot cancel an order (or part of an order) after your credit card payment has been authorized and approved. i.e. You cannot cancel the order after checkout upon reading and agreeing to all our Terms and Conditions.

  • Return Policy
    • All products, once sold are non-returnable. However, exceptions will be made for damaged or wrongly sent quality products provided they are reported to Customer Service within 3 days upon receiving of goods via email. All returned products must be returned to us in their original condition/packaging and must be accompanied with the sales invoice with the date of purchase and any tampered products will not be entertained. 
      •  Local Return Policy
        Return of products will be arranged at Rengit Coffee outlets or by post. Products must be returned to Rengit Coffee by buyer. Our Customer service Officer must be informed and arrangement must be made by them for the returns.
      •  Overseas Return Policy
        Our Customer Service Officer will advise the return/replacement methods and procedure on a case by case basis.

  • Pricing Policy
    • Rengit Coffee reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance, and errors in advertising. Product prices at Rengit Coffee Online website may be different with the prices at other Rengit Coffee Stores.

  • Stock/Product Supply
    • Products published on our website are supplied directly from our warehouse depending on the stock availability.

  • Stock Availability
    • Rengit Coffee Online cannot guarantee that every title offered for sale online would actually be shipped right away as inventory can change significantly from day to day. In a rare case, a title may be in stock when you place your order and sold out by the time your order is processed. However, for any title which you place an online order and is found to be sold out at the time of processing, we will inform you by Email / Phone and remove the title from your order.

  • Order Fulfillment Policy
    • Rengit Coffee online is committed to fulfill all customer’s order in the shortest possible time but we do not promise any customer of delivery/collection within any time frame. We generally estimate that most orders will be delivered or can be collected within 10 days as a guide only. Customer cannot hold Rengit Coffee Online responsible for any delays or non-fulfillment of an order due to out-of-stock or any other unforeseen circumstances.

  • GST
    • Rengit Coffee Online charges GST according to Malaysia Law on required products and services. Prices reflected are exclusive of 6% GST and the total chargeable amount will be reflected at the end of billing page before payment.

  • Delivery and Receiving of Orders (Local)
    • An confirmation email will be sent to customer email address when his order is ready to ship. Delivery date, and order tracking no. will be provided. No changes are possible after shipment.
          When an order is delivered but there is no one to receive the goods, our courier would try again the next day. If re-delivery is unsuccessful, the item shall be delivered back to Rengit Coffee Online. A re-delivery charge of original postage will be imposed to customer for a new delivery attempt. Alternatively, customer can choose to self-collect at any of our Rengit Coffee Stores in which our Customer Services Officer will advise a ready-to-collect date for customer collection.
          Our Online Store Policy forms part of our Terms and Conditions. Please also review our Terms and Conditions as well as Privacy Policy which govern your visit to the Site, so that you may understand our policies and practices.